FREQUENTLY ASKED QUESTIONS

Frequently Asked Questions

How long does shipping take?


Products will be delivered in 1 to 3 business days with Priority Shipping or 2 to 5 business days with Standard Shipping from point of purchase.




How can I track my order?


Visit USPS.com and enter the tracking number provided in your order confirmation email.




If I put the wrong address, what should I do?


You will have 24 hours to send an email to smooverags@gmail.com with “Wrong Address” & your order number in the subject line and provide your correct address in the body of the email. You can also text 860-255-4049 and leave a detailed message. Prompt notification of your error is imperative, as it increases the chances of being corrected at no cost to you.




If I my order says "Returned to Sender" what should I do?


You will have to email smooverags@gmail.com with your order number and you will be responsible for the shipping cost again!




How do I wash my product?


Hand wash your product with cool water to prevent shrinkage and air dry your product.




How do I keep my strings straight and not wrinkled on my durag?


Iron your strings every 1-2 weeks on the "Polyester" setting.





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